Returns & Refund Policy

Returns & Refund Policy

90-Day Return Policy

At Gold Coast, we offer a 90-day return policy, meaning you have 90 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn and unused

  • With original tags

  • In its original packaging
    You will also need your receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@goldcoast.com.

If your return request is approved, you will receive clear instructions via email on how and where to send your package.
Please note:

  • Return shipping costs are the responsibility of the customer

  • Include a note with your order number

  • Use a trackable shipping method to ensure smooth processing

The process is simple, efficient, and hassle-free.

✨ Over 99% of our customers are fully satisfied and never need to make a return. We’re confident you’ll love your purchase too.

For any return-related questions, contact us at support@goldcoast.com.

Order Cancellations & Adjustments

All order cancellations or changes—including product variants, personalization details, or shipping address—must be requested within 1 hour of placing the order.

Requests must be submitted within this timeframe, even if confirmation from our support team takes 24–48 hours.
Due to our fast processing system, changes requested after 1 hour are not guaranteed.

By placing an order with Gold Coast, you acknowledge that we are not responsible for adjustments requested outside this window.

Please contact us immediately at support@goldcoast.com.

Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.

Damage or defect claims submitted after 48 hours may not be eligible for compensation. This policy helps us ensure fair resolutions and prevent fraudulent claims.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

  • Custom or personalized products

  • Made-to-order items (engraving, initials, images, etc.)

  • Final sale items

  • Gift cards

  • Perishable goods (food, plants, flowers)

  • Hazardous materials, flammable liquids, or gases

  • Personal care and beauty products

Personalized and made-to-order items are final sale and cannot be returned, refunded, or exchanged, as they cannot be resold.
However, if a personalized item arrives damaged or incorrect, we will work with you to provide a replacement or refund.

Exchanges

The fastest way to receive a different item is to return the original item and, once approved, place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be:

  • Unworn and unused

  • In original condition and packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@goldcoast.com.